Digital
Transformation
that delivers impact
Digital Transformation Specialist — Financial Analyst · Humanitarian & Enterprise Systems Strategist.
Norman Kemboi Kipchirchir
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Digital Transformation Specialist
Multidisciplinary Digital Health, Technology and Business Transformation Professional with extensive experience designing, implementing, and scaling technology solutions across healthcare, humanitarian, financial, enterprise, public-sector, and development environments across East Africa.
Proven ability to translate complex institutional challenges into practical digital ecosystems through health information systems, enterprise platforms, workflow automation, AI-powered analytics, reporting frameworks, and data-driven decision support solutions. I lead digital transformation initiatives that strengthen service delivery, operational efficiency, collaboration, and organizational performance.
Education
Bachelor of Business Administration with Information Technology
Finance & Banking Major — Maseno University
View Full RésuméSelected Value Proposition
A rare blend of business administration, information technology, finance, humanitarian operations, digital health, enterprise systems and product innovation.
Designed or led platforms and systems including iSay Feedback Analytics, IRIS, AfyaVision, G-Ajiri FieldTechs, SDA Connect and MCSKWAVE.
Led Microsoft 365 transformation work covering collaboration, document management, workflow automation, reporting and user adoption.
Managed donor-funded humanitarian operations in Dadaab reaching over 20,000 beneficiaries and coordinating multi-stakeholder implementation.
Supported banking systems integration and process optimization at National Bank of Kenya, including payroll and Islamic banking rollout support.
Develops strong institutional proposals, pitch materials, implementation plans, SOPs, budgets and partnership documentation.
Services & Expertise
Comprehensive solutions combining technical excellence with strategic business insight.
Software Development
Custom web applications and digital platforms tailored to your business needs using Laravel, MySQL, Vue.js, and modern frontend technologies.
Digital Transformation Consulting
End-to-end digital transformation strategy, enterprise collaboration, workflow modernization and change management for institutions and NGOs.
Business Administration
Strategic planning, operational efficiency, and organizational development to drive sustainable growth and competitive advantage.
Microsoft 365 & Power Platform
Microsoft 365 adoption roadmaps, SharePoint architecture, Power Automate workflows, Power BI dashboards and governance through Microsoft Entra.
Digital Transformation
Complete Microsoft 365 implementation, cloud migration, and training for seamless organizational digital evolution.
Digital Health & PACS/DICOM
Digital health platforms and medical imaging (PACS/DICOM) implementation improving image storage, viewer access and clinical decision support.
UI/UX Design
User-centered design that creates intuitive, engaging digital experiences that convert visitors into loyal customers.
Custom Software & Platforms
Custom web applications and multi-tenant digital platforms tailored to your needs using Laravel, Vue.js and modern frontend technologies.
Database Architecture
Scalable database design and optimization ensuring your applications perform flawlessly under any load.
Data Analytics & M&E Systems
Monitoring & evaluation frameworks, data collection tools, dashboards and data-driven decision support for programmes and management.
IT Consulting
Expert guidance on technology decisions, infrastructure planning, and digital strategy alignment with business goals.
Business Development & Proposals
Institutional proposals, pitch materials, implementation plans, SOPs, budgets and partnership documentation for growth and adoption.
Flagship Platforms & Projects
A selection of platforms, products and systems I have designed and delivered across sectors.
SaaS Platform
iSay — AI-Powered Feedback Analytics
AI-powered, multi-tenant feedback, surveys and sentiment analytics platform for businesses, regulators and public agencies. Real-time feedback collection, dashboards, SLA tracking, public alerts and institutional account...
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Government & NGO
IRIS — Integrated Refugee Information System
Humanitarian coordination platform for incident reporting, a public portal, resources, services, interventions...
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Healthcare
AfyaVision
Digital health imaging and PACS/DICOM workflow platform supporting centralized imaging access, viewer, reporti...
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Job Platform
G-Ajiri (FieldTechs)
Digital labour and on-demand field service platform connecting skilled professionals to field service organiza...
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Music Platform
MCSK Wave
Digital music streaming and media hub connecting Kenyan musicians and choirs with a global audience. Artists c...
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Faith & Community
SDA Connect
Church, community, membership and engagement platform with mobile app rollout, hosting, deep linking and digital adoption planning for faith communities.
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Rights Management
MCSK — Music Copyright Society of Kenya
Kenya's collective management organization for musical works. Digital platform for protecting composers, autho...
VisitExperience Highlights
Selected roles across technology, finance, humanitarian and enterprise environments.
Digital Health, Microsoft 365 & Systems Consultant
Lead digital transformation, enterprise collaboration, automation, data reporting, digital health and workflow modernization assignments for healthcare, NGO and institutional clients.
Field Office Administrator
Overseeing WASH, Livelihood for protection, and Capacity Building activities in Dadaab Refugee Complex.
Founder / Operations & Platform Lead
Founded and led a digital labour platform connecting skilled professionals to on-demand field service opportunities and operational assignments.
Founder / Lead Systems Architect
Designed an AI-powered, multi-tenant feedback analytics and referral platform for businesses, regulators, public agencies and institutions.
Flagship Innovations
Platforms, products and initiatives I have founded or led.
Founder of G-AJIRI FIELDTECHS LTD
Designed and established a digital labor platform (Fieldtechs), connecting skilled professionals to part-time, on-demand jobs required by field service organizations.
iSay Feedback Analytics
AI-powered feedback, surveys, sentiment analytics, public participation and service accountability platform for organizations and regulators.
Strategic Partnerships & Corporate Engagements
Built partnership networks and fostered corporate collaborations with government and private sector entities, promoting digital platform adoption through KEPSA and the Ajira Digital Program.
IRIS — Integrated Refugee Information System
Humanitarian coordination, incident reporting, public portal, resources, services, interventions, feedback and inter-agency visibility platform.
NBK Systems Integration
Spearheaded the design and implementation of NBK's Payroll System (CEVA Systems), Disaster Recovery Center, and Client E-Pay System ensuring business continuity and efficient transactions.
AfyaVision Digital Health Imaging
Digital health imaging and PACS/DICOM workflow platform supporting centralized imaging access, reporting and analytics.
Digital Gospel Music Platform
Established MCSKWAVE MUSIC (mcskwave.org), a platform empowering local artists to monetize their content and generate sustainable revenue streams.
Microsoft 365 Transformation
End-to-end adoption planning across Teams, SharePoint, OneDrive, Outlook, Forms, Planner, Power Automate, Power BI, To Do, OneNote, Shifts and governance.
Entrepreneurship Training Program
Designed and delivered comprehensive training under the No Youth Left Behind initiative, covering Entrepreneurship, Bookkeeping, Business Communication, and Group Dynamics.
Humanitarian Impact in Dadaab
Managed donor-funded WASH and livelihood operations reaching over 20,000 beneficiaries, coordinating multi-stakeholder implementation in the refugee complex.
NBK Banking Systems Integration
Supported payroll system integration (CEVA Systems) and IMAL Islamic Banking rollout including RTGS, EFTS and SACCO transaction workflows.
Core Competencies
Areas of expertise that drive results and innovation.
Programme Management & Implementation
Proficient in planning, coordinating, and implementing programmes in alignment with organizational objectives, ensuring compliance with operational policies and monitoring frameworks.
Digital Transformation Strategy
Designing and leading transformation initiatives that strengthen service delivery, operational efficiency, collaboration and organizational performance.
Data-Driven Decision Making
Skilled in data collection, statistical analysis, and visualization to monitor, evaluate, and improve programme outcomes using tools such as MSRP and Global Focus Insight.
Enterprise Systems Architecture
Architecting enterprise platforms and integrating systems across healthcare, financial, humanitarian and public-sector environments.
Partnership Development & Coordination
Demonstrated ability to build and maintain strong networks with diverse stakeholders including NGOs, government entities, and private sector partners.
Microsoft 365 & Power Platform
Expert implementation across Teams, SharePoint, OneDrive, Forms, Power Automate, Power BI and Microsoft Entra/Admin Center governance.
Education & Certifications
Academic background and professional development.
BBA with Information Technology — Finance & Banking Major
Bachelor of Business Administration with Information Technology, majoring in Finance and Banking.
ALX Africa — Technology & Leadership Development
Professional technology and leadership development including modern digital skills, problem solving, project execution and technology-enabled work practices.
Microsoft 365 Administration & Automation
Applied expertise across Teams, SharePoint, OneDrive, Forms, Power Automate, Planner, Power BI and Microsoft Entra/Admin Center governance.
Data Analysis, Visualization & M&E
Data Analysis & Visualization, Monitoring and Evaluation, Programme Management, Partner Coordination, Budget Planning and Control, and Financial Administration.
Banking & Financial Management
Banking Law and Practice, Cost Accounting, Sustainable Finance Initiative, and Business and Personal Banking Products.
Humanitarian Principles & Professional Ethics
Customer Service, Sales, Professional Ethics, Team Performance Optimization, Effective Team Membership, Humanitarian Principles and Conflict Sensitivity.
Core Skills
Technical Environment
Modern tools and platforms I use to build robust, scalable solutions.
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