Norman Kemboi Kipchirchir

Lead digital transformation, enterprise collaboration, automation, data reporting, digital health and workflow modernization assignments for healthcare, NGO and institutional clients.

• Designed Microsoft 365 adoption roadmaps covering Outlook, Teams, SharePoint, OneDrive, Forms, Planner, Power Automate, Power BI, OneNote, Shifts and governance through Microsoft Entra/Admin Center.
• Configured SharePoint information architecture, document libraries, permissions, departmental workspaces, approval flows and knowledge-base pages.
• Built automated data collection and reporting workflows using Microsoft Forms, SharePoint Lists, Power Automate and dashboards.
• Led PACS/DICOM and digital imaging implementation through AfyaVision, improving image storage, viewer access and clinical decision support.
• Advised health and NGO teams on digital transformation, change management, user adoption, data quality, interoperability and workflow mapping.
• Prepared implementation guides, training materials, migration plans and standard operating procedures for institutional technology adoption.

Overseeing WASH, Livelihood for protection, and Capacity Building activities in Dadaab Refugee Complex.

• Oversaw implementation of WASH, Livelihood, and Capacity Building activities for over 20,000 beneficiaries
• Coordinated multi-stakeholder engagement with UNHCR, local NGOs, and community leaders
• Developed monitoring frameworks to track activity performance and distributions
• Facilitated capacity-building sessions for CHWs and Hygiene promoters
• Led development of resource allocation frameworks to optimize fund utilization
• Supported contractor selection and due diligence processes

Founded and led a digital labour platform connecting skilled professionals to on-demand field service opportunities and operational assignments.

• Conceptualized the platform model, service categories, operational workflows, partner value proposition and go-to-market approach.
• Managed daily operations, customer support, vendor relationships, procurement coordination and service delivery tracking.
• Engaged public and private sector stakeholders, including positioning around youth employment, digital work and field service deployment.
• Developed operational documentation, budgets, payment structures and partnership materials to support growth and institutional adoption.

Designed an AI-powered, multi-tenant feedback analytics and referral platform for businesses, regulators, public agencies and institutions.

• Built product strategy for real-time feedback collection, sentiment analysis, dashboards, SLA tracking, surveys, public alerts and institutional accountability workflows.
• Designed multi-organization use cases for government agencies, regulators, healthcare providers, private sector companies and public participation contexts.
• Prepared letters, pitch materials, posters, QR feedback adoption concepts and partnership proposals for institutional rollout.
• Positioned the platform for service quality monitoring, citizen engagement, customer experience analytics and data-driven decision making.

Coordinated field operations, stakeholder engagement, programme monitoring and administration for donor-funded humanitarian interventions in Dadaab Refugee Complex.

• Oversaw WASH, Livelihood for Protection and capacity-building activities reaching more than 20,000 beneficiaries while ensuring alignment with AGD principles and humanitarian standards.
• Coordinated UNHCR, local NGOs, contractors, community leaders and project teams to support timely implementation, reporting and issue resolution.
• Supported construction and service delivery activities including latrine and water access interventions in overpopulated refugee blocks.
• Developed monitoring frameworks to track distributions, training sessions, community awareness activities, outputs, risks and corrective actions.
• Supported partner and contractor due diligence, resource allocation, field visits, performance reviews and compliance checks.
• Facilitated capacity-building sessions for CHWs, hygiene promoters and community structures.

Delivered youth empowerment and enterprise development training at SOS Children's Village Eldoret.

• Designed and delivered training in entrepreneurship, bookkeeping, business communication and group dynamics.
• Used participatory methods, case studies, exercises and mentoring to help participants apply learning in practical enterprise settings.
• Supported youth confidence, employability, teamwork and practical business planning capabilities.

Supported programme monitoring, data quality, reporting and evidence-based management for donor-funded health and development interventions.

• Developed M&E frameworks, indicators, data collection tools and monitoring plans for programme tracking and outcome measurement.
• Analyzed programme data, produced reports and presented findings to support management, donor reporting and improvement decisions.
• Built staff capacity on M&E concepts, data collection protocols, data quality and reporting methodologies.
• Conducted field support and quality assessments to verify implementation progress, compliance and data integrity.
• Observed data privacy, confidentiality and ethical standards in programme information management.

Managed regional commercial operations, performance objectives, customer escalation, marketing execution and operational efficiency.

• Oversaw multiple commercial establishments and coordinated performance targets, daily operations and service standards.
• Developed business and marketing plans, optimized operations and handled escalated customer and incident matters.
• Ensured company procedures, regional reporting and cost-effective operations were followed across assigned locations.

Spearheaded design and implementation of critical banking systems.

• Designed and implemented NBK's Payroll System (CEVA Systems) for salary payments, RTGS, DFCC, EFTS, and SACCO transactions
• Set up and tested NBK's Disaster Recovery Center ensuring system resilience
• Developed NBK's Client E-Pay System and onboarded major customers to CEVA Systems
• Drafted scope of work for proposed Reconciliation and ERP Feeder System

Supported banking operations, data management, process improvement, systems onboarding and control reviews within shared services.

• Spearheaded and supported payroll system integration through CEVA Systems, enabling salary payments, RTGS, DFCC, EFTS and SACCO-related transaction workflows.
• Participated in IMAL Islamic Banking establishment, rollout, user training, project planning and implementation support.
• Reviewed operational workflows and digital systems onboarding to improve efficiency, controls and service standards.
• Supported Electronic Document Management System workflow improvements and account service reporting requirements.
• Prepared accurate, simplified and audit-ready reports while maintaining compliance with internal controls and operational procedures.